Open-Source AI Customer Support Platform for SaaS Teams
Cut manual support time by 90%. FeedLog handles routine queries inside your SaaS, turning real user voice into instant product roadmap priorities.
Acme Assistant
Describe a problem or share an idea…
Powered by FeedLog
Customer Needs Deserve More Than Replies
Every customer conversation tells you something. Some customers need help solving a problem. Others have ideas that could make your product better. Both deserve a clear next step.
“I can't get this to work.”
Don't Leave Customer Issues Unresolved
Questions need answers. When AI can't solve an issue, your team needs the conversation and a way to follow up.
“Could you add this feature?”
Don't Let Product Requests Disappear in Chat
Great ideas are easy to miss in conversations. Collect them, understand what users want, and show what you're building next.
AI Customer Support That Goes Beyond Answers
Use AI to answer customer questions, provide support based on your knowledge base, and turn conversations into tickets or feedback when further action is needed.
Answer Questions with AI
Give customers instant answers to common questions and reduce repetitive support work with AI-powered conversations.
Powered by Your Knowledge Base
Connect your documentation and help content so AI can respond with relevant information about your product.
Turn Conversations into Tickets and Feedback
Escalate unresolved issues to your support team, create tickets for follow-up, and capture customer feature requests as structured product feedback.
Everything Your Team Needs to Listen and Respond
One place to help customers, understand what they need, and turn their feedback into better products.
Customer Support
From the first question to a real resolution.
Support Customers Where They Are
Let customers ask questions, report issues, and share ideas directly from your website. Capture important conversations as support tickets or product feedback without losing the original context.
Keep Support Conversations Organized
Manage customer conversations in one shared inbox. Review issues, take over from AI when needed, and follow up on requests that require human attention.
Product Feedback
From a customer idea to a shipped improvement.
Capture Ideas and Feature Requests
Collect feature ideas, bug reports, and customer suggestions in one place. Organize requests, gather votes, and identify what matters most to your users.
Make Product Progress Visible
Turn prioritized feedback into a clear product roadmap. Show customers what's planned, what's in progress, and what's already completed.
Close the Feedback Loop
Publish new features, fixes, and improvements in a changelog so customers can see how their feedback contributes to your product's evolution.
Open Source Customer Support, Without the Lock-In
Explore the source code, customize FeedLog to fit your workflow, and maintain greater control over your customer support platform.
- Transparent CodeReview the source code and contribute improvements on GitHub.
- Customizable WorkflowsAdapt the platform to your team and product experience.
- More ControlChoose an open-source platform you can inspect and extend.
git clone github.com/linkcraftstudio/feedlog
feedlog/
- app/widget, inbox and portal
- server/API and AI agent
- i18n/every string, ready to translate
- compose.ymlself-host with Docker
- wrangler.tomlor Cloudflare Workers
Choose How You Deploy FeedLog
Get started with a hosted version or deploy FeedLog on your own infrastructure. Choose the setup that works best for your team.
Hosted Version
Get Started Without Managing Infrastructure
Create your organization, set up your feedback boards, and publish your FeedLog experience. We handle the hosting so you can focus on supporting customers and collecting feedback.
- 1Create your organization
- 2Set up your boards
- 3Publish your FeedLog
Self-Hosted Deployment
Run FeedLog on Your Own Infrastructure
Clone the open-source repository, configure your environment, and deploy FeedLog to your preferred infrastructure. Manage your hosting, data, and configuration with greater control.
- 1Clone the repository
- 2Configure your environment
- 3Bring it up
Cloudflare
Vercel
Docker
Your PostgresFeedLog vs. Alternatives
Compare FeedLog with Canny, Featurebase, and Intercom across AI support, product feedback, pricing, open source, and deployment flexibility.
| Features | FeedLog | Canny | Featurebase | Intercom |
|---|---|---|---|---|
| AI Customer Support | Knowledge-based AI customer assistance | Primarily product feedback focused | AI support and shared inbox | Advanced AI customer service |
| Product Feedback | Feedback, roadmap, and changelog | Feedback boards and roadmaps | Feedback, roadmap, and changelog | Support-driven customer insights |
| Open Source | Open-source and customizable platform | Proprietary SaaS platform | Proprietary SaaS platform | Proprietary SaaS platform |
| Pricing | Open-source and hosted options | Subscription-based pricing plans | Subscription-based pricing plans | Subscription and usage-based pricing |
| Data Ownership | Self-hosted data control available | Vendor-managed cloud data | Vendor-managed cloud data | Vendor-managed cloud data |
| Infrastructure | Cloud or self-hosted deployment | Vendor-hosted cloud infrastructure | Vendor-hosted cloud infrastructure | Vendor-hosted cloud infrastructure |
Frequently asked questions
FeedLog is an open-source AI customer support and product feedback platform. It brings together AI-powered assistance, a knowledge base, customer conversations, and feedback management to help teams support users and build better products.
FeedLog helps reduce repetitive support work, answer common customer questions, and organize customer requests. It also helps you collect feature ideas, manage product feedback, and keep customers informed through roadmaps and changelogs.
Start by creating your FeedLog workspace. Set up your knowledge base, configure your AI assistant, and integrate the support widget into your website or app. From there, you can manage customer conversations, collect feedback, and share product updates through your roadmap and changelog.
You can integrate FeedLog using its Widget SDK. After setting up your workspace, install the SDK, configure the widget, and connect it to your product's authentication system. Customers can then ask questions and share feedback without leaving your website or app.
Yes. FeedLog includes a built-in knowledge base where you can create and organize help articles, FAQs, and product documentation. You can configure FeedLog's AI assistant to use this content when answering customer questions.
FeedLog's AI assistant uses your knowledge base to answer customer questions and help users find relevant information. It can also help customers submit feature requests and product feedback through conversations.
When AI can't resolve an issue, your team can follow up through the support workflow. Customer issues can be organized into support tickets, while feature requests and suggestions can be captured as product feedback.
Yes. FeedLog is open source and supports self-hosted deployment. You can review its source code, customize the platform, and run it on your own infrastructure. FeedLog also offers a hosted option for teams that prefer a managed setup.
Bring AI Customer Support and Product Feedback Together
Answer questions, manage conversations, and learn from what your customers tell you.
Questions or ideas?